Refund policy

At ENXERYS, we want you to be fully satisfied with your purchase. Below is our detailed return and refund policy to ensure a smooth experience.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, contact us at info@enxerys.com. We’ll provide detailed instructions. Please do not send items back without authorization, as they will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • A tracking number is required for all returned items.
  • Shipping fees are non-refundable unless the item is damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.

  • If approved, refunds will be issued to your original payment method within 14 business days.
  • Processing times may vary depending on your bank or credit card provider.
  • If it’s been more than 14 business days and you haven’t received your refund, contact us at info@enxerys.com.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at info@enxerys.com.

Include photo or video evidence of the issue for our team to review. Once approved, we’ll issue a full refund or send a replacement at no extra cost.

Exchanges

If you wish to exchange an item:

  1. Return the original item using the steps above.
  2. Once accepted, place a new order for the replacement item.

Non-Returnable Items

We do not accept returns on the following:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Items on sale or purchased with gift cards

European Union – 14-Day Cooling Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Conditions:

  • Item must be unused, with tags, and in original packaging
  • A receipt or proof of purchase is required
  • Return shipping costs are your responsibility unless stated otherwise

Contact Us

If you have any questions regarding returns or refunds, reach out to us at: info@enxerys.com